STVCBD

Service Charter

S/No.	Customer Support Services	Requirements to Obtain Services	Cost of Services	Timeline	Person in Charge
1	Response to enquiries	Submission of verbal or written enquiry	Nil	2 minutes for verbal enquiry & 2 working days for written enquiries	Principal
2	Admission of students: (SNE, Regular)	Course entry requirement Payment of admission fee	As per the approved fee structure	Within the first two weeks of every intake	Registrar (AA)
3	Training	Completion of termly trainee registration	As per the approved fee structure	Between the first two weeks and the last two weeks of the term	DP AA & Heads of Departments (H.O.D)
4	Internal assessments	As per the approved Academic Policy	As per the approved fee structure	As per the approved Academic Policy	Registrar AA & HODs
5	Registration for external assessments	As per the requirements of the examining body	As per the requirements of the examining body	As per the requirements of the examining body	DP AA & Registrar AA
6	Trainee industrial attachment	Qualification for industrial attachment as per the syllabus requirement	As per the approved fee structure	As per the approved academic policy	Industrial Attachment Coordinator
7	Issuance of academic results slips and certificates	Duly filled clearance form n	Nil	2 hours upon receipt from the examining body	Registrar (AA)
8	Trainees’ basic medical care services	Bonafide trainee as pethe approved academic policy	As per the approved fee structure	Immediate	Dean of Students
9	Processing and awarding of tenders	As per Government Procurement regulations	Ksh. 1,000	Within 30 days of opening of bids	Procurement Officer
10	Payment of creditors and other contracted services	• Duly signed invoices • Approved claim • Inspection report • Goods Received Note • Completion certificate • Duly signed LSO/LPO (As Applicable)	Nil	Within 60 days of receipt of claims or as per the contract	Principal
11	Sale of goods and services	Request Evidence of payment/commitment	As per quotation	As per request	DP/Administration
12	Provision of Research and Innovation services	Request/proposals	As per approved research proposal budgets	As per approved research proposal	DP/Administration
13	Rehabilitation services (Hearing and Visual impairment)	As per admission requirements	As per approved fee structure	As per Individualized Education Programme requirements	HOD SNE

Na.	Huduma kwa Wateja	Mahitaji ya Huduma	Gharama	Muda	Wahusika
1	Jibu la uchunguzi	Uwasilishaji wa uchunguzi wa mdomo au maandishi	Bure	Dakika 2 kwa uchunguzi wa mdomo na siku 2 za kazi kwa maswali ya maandishi	Mkuu wa shule
2	Uandikishaji wa wanafunzi: (SNE, Mara kwa mara)	Mahitaji ya kuingia katika kozi Malipo ya ada ya kujiunga	Kulingana na muundo wa ada iliyoidhinishwa	Ndani ya wiki mbili za kwanza za kila ulaji	Msajili upande wa masomo
3	Mafunzo	Kukamilika kwa usajili wa wahitimu wa muda	Kulingana na muundo wa ada iliyoidhinishwa	Kati ya wiki mbili za kwanza na wiki mbili za mwisho za muhula	Naibu mkuu wa shule upande wa masomo na Wakuu wa Idara (H.O.D)
4	Tathmini za ndani	Kwa mujibu wa Sera ya Masomo iliyoidhinishwa	Kulingana na muundo wa ada iliyoidhinishwa	Kwa mujibu wa Sera ya Masomo iliyoidhinishwa	Msajili upande wa masomo na mkuu wa idara
5	Usajili kwa tathmini za nje	Kulingana na mahitaji ya mwili wa uchunguzi	Kulingana na mahitaji ya mwili wa uchunguzi	Kulingana na mahitaji ya mwili wa uchunguzi	Naibu mkuu wa shule upande wa masomo na Msajili upande wa masomo
6	Kiambatisho cha viwanda cha mafunzo	Sifa ya kushikamana na viwanda kulingana na mahitaji ya mtaala	Kulingana na muundo wa ada iliyoidhinishwa	Kwa mujibu wa sera ya elimu iliyoidhinishwa	Mratibu wa Viambatisho vya Viwanda
7	Utoaji wa hati za matokeo ya masomo na vyeti	Fomu ya kibali iliyojazwa ipasavyo	Bure	Saa 2 baada ya kupokea kutoka kwa mwili wa uchunguzi td>	Msajili upande wa masomo
8	Huduma za kimsingi za matibabu za wahitimu	Mwanafunzi wa Bonafide kulingana na sera ya kitaaluma iliyoidhinishwa	Kulingana na muundo wa ada iliyoidhinishwa	Mara moja	Mkuu wa Wanafunzi
9	Usindikaji na utoaji wa zabuni	Kwa mujibu wa kanuni za manunuzi za Serikali	Shilingi 1,000	Ndani ya siku 30 baada ya kufunguliwa kwa zabuni	Afisa Ununuzi
10	Malipo ya wadai na huduma zingine za kandarasi	Ankara zilizotiwa saini ipasavyo Madai yaliyoidhinishwa Ripoti ya ukaguziBidhaa Zilizopokelewa Hati ya Kukamilisha Imetiwa saini LSO/LPO (Kama Inavyotumika)	Bure	Ndani ya siku 60 baada ya kupokea madai au kulingana na mkataba	Mkuu wa shule
11	Uuzaji wa bidhaa na huduma	Ombi Ushahidi wa malipo/ahadi	Kama kwa nukuu	Kama kwa ombi	Naibu mkuu wa shule upnade wa Utawala
12	Utoaji wa huduma za Utafiti na Ubunifu	Ombi/mapendekezo	Kulingana na bajeti iliyoidhinishwaya pendekezo la utafiti	Kulingana na pendekezo la utafiti lililoidhinishwa	Naibu mkuu wa shule upnade wa Utawala
13	Huduma za ukarabati (Usikivu na Ulemavu wa Maono)	Kulingana na mahitaji ya kiingilio	Kulingana na muundo wa ada iliyoidhinishwa	Kulingana na mahitaji ya Mpango wa Elimu ya Mtu Binafsi	Mkuu wa idara ya waliona ulemavu

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